Last updated 21 October 2026. Published at https://explorer.place/refunds.
This policy covers Premium bought on explorer.place. Premium bought in the app is sold by Apple, and Apple handles its refunds.
Premium bought on explorer.place
- 6 Months, Yearly and Premium for Life: 7 days, no questions asked. If you're not happy with a purchase, ask for a full refund within 7 days of paying. That covers Premium for Life and every payment for a 6-month or yearly subscription: the first one and each renewal.
- The Trip Pass: 7 days, if its days haven't started. Ask within 7 days of paying, before any of the pass's days have been used. A pass bought while another pass runs waits for it, so it can be refunded until its own days begin. Once its days have started, it isn't refunded if you change your mind.
- Monthly isn't refunded if you change your mind. You can cancel it at any time, and Premium lasts until the end of the month you've paid for.
- After 7 days, a period that has started isn't refunded, but you can cancel a subscription at any time and keep Premium until the end of the period you've paid for. Cancel in Manage Billing on your account page.
- Where the law gives you more, you get that too. For example, consumers in the EU, the EEA, Switzerland and the UK may have 14 days to withdraw from a purchase: see Paddle's Refund Policy. Nothing here limits your rights if Premium doesn't work as described.
- The free trial on 6 Months costs nothing, so there's nothing to refund for it. The 7 days start from the first payment, when the trial ends.
- Once a payment is refunded, the Premium it paid for ends.
How to ask for a refund
Email support@explorer.place from your account's address, or reply to the receipt Paddle sent you. Paddle, our reseller and the Merchant of Record for purchases on explorer.place, refunds the card or account you paid with, usually within a few days.
If you paid in baht through Opn Payments (PromptPay, TrueMoney Wallet, ShopeePay, a bank app or a Thai card), email us the same way, with the day you paid: Explorer is the seller for those payments and refunds them itself through Opn, to the way you paid, or by bank transfer where that isn't possible, usually within a few days. The same 7 days apply (6 Months, Yearly, Premium for Life and the Trip Pass are the only plans sold that way).
Premium bought in the app
Apple sells Premium in the app, so refunds go through Apple: use Apple's Report a Problem page. We can't refund App Store purchases ourselves.