How can we help?

On your iPhone. We don't keep a copy of your map or your trips (only the trips you share), so to keep one or move to a new iPhone, use You → Import & Export → Back Up Everything in the app. Your location history can also be backed up to your account, if you turn that on.

Explorer fills in places from photos that have a location saved with them, from location logging while it's on, and from a Google Maps Timeline export you import. Photos without a location, such as screenshots or many saved images, can't be placed.

Yes. Open the place on the map and choose to hide it.

Places found from your photos and visits are only yours: they stay on your iPhone. A place you mark as visited yourself is shown only to the people you choose. Places near your home and places you go often are never shown to anyone else.

Yes, if you get the trip ready first. On the trip's page, tap Get Ready for Offline, or let Explorer do it the evening before each day. Photos, descriptions, opening hours, addresses, routes and the forecast then stay on your iPhone, so Today and place pages work with no signal. It downloads on Wi-Fi only unless you change that.

You choose for each trip: only you, followers you've approved, or everyone. You can change it, or take the trip down, at any time.

Explorer looks for it on Apple Maps when you open the trip. If it still can't find it, edit the stop and use Find on Map, or add the address.

Explorer's AI, through Explorer's server, or Apple Intelligence on your iPhone; there's a switch at the top of the chat. If Explorer's server can't be reached, Apple Intelligence plans instead. Places come from Wikipedia, so a plan never includes a made-up place. Always check opening times and travel advice before you go.

On the Log In screen, in the app or on your account page, choose “Forgot password?”. We'll email you a 6-digit code, and you can choose a new password with it. Your other devices are signed out.

Yes, on your account page, with the same email and password as in the app. If you signed up with Google or Apple, choose “Email me a sign-in code”: we'll send a code to your account's email address.

The first time you sign in with Google or Apple, we email a code to that account's address. It proves the address is yours before we connect it to an Explorer account, so nobody can take over your account with a look-alike sign-in. After that, you go straight in.

Yes. In the app, go to You → Account & Sign-In to add email and password, Google, or Apple to the same account. You can remove any of them, as long as one is left.

In the app: You → Account & Sign-In → Delete Account. Or sign in on your account page and choose Delete. If you can't get in, email support@explorer.place from your account's address. Your profile, shared trips, photos and comments are removed from Explorer straight away. Trips on your iPhone stay there.

Check your spam or junk folder for an email from no-reply@explorer.place. Codes work for 15 minutes; choose “Send a New Code” to get another one.

With a free account, 5 trip plans a month from Explorer's AI; plans made with Apple Intelligence on your iPhone are unlimited. With Premium, Explorer's AI plans are unlimited for normal use (fair use: up to 150 a month). The count starts again each month, and the app shows what's left.

If you bought it in the app, Apple bills it. On your iPhone, open Settings → your name → Subscriptions → Explorer. Deleting your Explorer account doesn't cancel it. For refunds, use Apple's Report a Problem page.

Sign in on your account page and choose Manage Billing under Premium: you can cancel, change your card and download receipts there. Paddle, our reseller, handles these payments. Deleting your Explorer account cancels the subscription too. For a refund, email support@explorer.place.

Use the ••• menu on the trip, comment or profile and choose Report, or block the person so they can't see your trips or contact you. We review reports within 24 hours; content reported by several people is hidden automatically until then.

Harassment, hate, sexual content, violence, sharing someone's private information, spam, scams and anything illegal. The full rules are in the Terms of Use.